Returns & Refunds

All sales are final

We do not accept returns, exchanges, or refunds for buyer's remorse, a later change in market value, disagreement with a disclosed condition detail, or disagreement with the opinion assigned to a raw card. A third-party grading result that differs from a customer's expectation is not a return reason.

Limited exceptions

Contact us if:

• the order is not delivered;
• the wrong item is delivered;
• the item arrives materially damaged in transit;
• the item is materially different from the photographs or description; or
• the item has a material authenticity or alteration issue that the listing did not disclose; or
• a refund or other remedy is required by applicable law.

Three-day initial notification

Damage or other order problems must be reported within three calendar days after carrier-confirmed delivery. This is an initial-notification requirement and does not waive any right that cannot be waived under applicable law. A non-delivery concern should be reported as soon as the tracking information reasonably indicates a problem.

Evidence and package retention

Include the order reference, a description of the problem, and clear photographs of the item, all sides of the shipping package, label, interior packaging, and any visible damage. Keep the item and all packaging while the claim is reviewed. Do not mail an item back unless BGLAD provides written return instructions.

Resolution

We will review the listing, fulfillment records, tracking, and supplied evidence. Because many collectibles are unique, replacement might not be possible. When a refund is approved or legally required, it will be sent to the original payment method. For an approved wrong-item, material-damage, or material-misdescription claim, BGLAD will provide a prepaid return method or reimburse reasonable required return postage as instructed, and will not charge a restocking fee. Do not select or purchase return shipping without written instructions if you expect reimbursement.

A full refund for an approved or legally required claim includes the item price and the shipping and tax amounts that applicable law requires us to return. Required refunds for canceled, unshipped orders are initiated promptly within the period required by law. Other approved refunds are initiated promptly after the evidence review and, when required, receipt of the returned item. Bank and card-network posting times are outside BGLAD's control.

Cancellations and address errors

A customer may request cancellation before shipment, but acceptance is not guaranteed because orders are processed quickly. We may cancel and refund an order for unavailable inventory, a material listing or pricing error, failed payment verification, or suspected fraud. If BGLAD cancels an unshipped paid order, BGLAD provides a full refund of the collected order amount. Undeliverable or refused packages are reviewed based on the circumstances and applicable law; additional shipping may be required before an approved reshipment.

Start a claim

Email brandon@bgladcc.com. Contacting us promptly gives us the best opportunity to preserve carrier evidence and resolve the issue.