Customer policies
Shipping Policy
How BGLAD prepares, tenders, tracks, and supports United States orders.
Effective date: July 27, 2026
Shipping area
We currently ship only to valid United States addresses that Stripe Checkout accepts for the order. We do not offer international shipping at launch. Certain restricted, forwarding, or unverifiable addresses may be declined for fraud or delivery-risk reasons.
Handling time
Orders are tendered for shipment within one to two business days after payment succeeds, unless the product listing clearly states a different handling time before checkout. Business days exclude weekends and U.S. federal holidays. Delivery time begins after the carrier accepts the package and is separate from our handling time.
Shipping charges
For BGLAD Storefront orders, standard United States shipping is charged once per combined shopping bag: $14.99 when the merchandise subtotal is below $1,000 and $19.99 when the merchandise subtotal is $1,000 or more. The card subtotal, one shipping charge, total before tax, and applicable tax are shown before payment. Listings sold through an outside marketplace follow that marketplace's shipping terms instead.
Shipping store, carrier, and tracking
BGLAD prepares orders and tenders them through a local Going Postal shipping center. The underlying postal or parcel carrier and service are selected according to the item, destination, price, and available options. Tracking information will be provided when available. Going Postal and the underlying carriers are independent service providers and are not affiliated with BGLAD.
Packaging and signature confirmation
We use protective materials appropriate to the item, which may include sleeves, holders, team bags, rigid support, padding, mailers, or boxes. BGLAD purchases tracking and declared-value parcel coverage for BGLAD Storefront orders. Signature confirmation is required when the item price is $500 or more. Parcel coverage and claims remain subject to the selected carrier or coverage provider's terms, documentation requirements, exclusions, and payment decision; this is not a guaranteed-delivery promise.
Shipping address
We ship to the address approved during Stripe Checkout. Customers are responsible for checking the full address before paying. To reduce payment fraud, we generally cannot redirect a paid order to a different address. Contact us immediately if you notice an error; the order may need to be canceled and placed again.
Delays, loss, or damage
Carrier estimates are not guaranteed. If we cannot tender an order within the promised handling period, we will provide the notice and delay-consent or cancellation options required by applicable law. If an unshipped order is canceled, we will provide the full and prompt refund required by law, including applicable shipping, handling, tax, and other collected charges. For loss, damage, wrong-item, or material-description problems, contact us within three calendar days after delivery—or as soon as reasonably possible for non-delivery—and follow the evidence instructions in our Returns and Refunds Policy. The three-day window governs initial notice only and does not waive rights under applicable law.
Delivery scans and missing packages
A carrier delivery scan does not prevent you from reporting a genuine problem. If tracking says delivered but the package is missing, promptly check the delivery location and household, contact the carrier when appropriate, and email BGLAD. We will review the address, tracking, signature record if any, and other available evidence and will provide any remedy required by applicable law.
Contact
Email brandon@bgladcc.com with your order reference, tracking number if available, and a clear description of the issue.
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